Frequently Asked Questions (About Paper-based Testing)

Before Registering to Test

After Registering to Test

The Day of the Test

Scores and Score Reporting

Alternative Testing Arrangements

Before Registering to Test
Question Who is required to test?
Answer See "Who Is Required to Take the Tests?" for information about who is required to test.
Question Which test(s) do I need to take?
Answer See "Certification Requirements" for information about which test(s) you need to take or whom to contact if you cannot determine which test(s) you need to take.
Question Where can I find materials that will help me prepare to test?
Answer See "Preparing for the Tests" for information about where you can find test-preparation materials.
Question When can I test?
Answer See "Test Dates" for a list of available test dates and their corresponding registration deadlines. See "Test Sites" for details about test area availability on each test date. (A particular test area may not be available on a particular test date.)
Question Where can I test?
Answer See "Test Sites" for a list of test areas and for details about test date availability for each test area. (A particular test date may not be available for a particular test area.)
Question What are the test fees, and what methods of payment are acceptable?
Answer See "Test Fees and Payment Policies" for a complete list of test fees and any related service fees and for information about acceptable methods of payment and the policies that apply to the processing of your payment.
Question How do I register to test?
Answer See "Registration Options" for an overview of the various registration methods available to you and for information about when you may use each method to register.
Question What is My Account?
Answer My Account is a password-protected personal account system that provides access to online services for the CEOE program. For complete information about creating, using, and managing an account, see "About My Account."
Question At what times are tests administered, and how much time will I have to test?
Answer See "Test Selection" for test session reporting and dismissal times and test session length and for details about test availability for each test session. (A particular test may not be available for a particular test session.)
Question If I test on one date and do not receive my test scores until after the regular registration deadline for the next test date, am I then required to pay the late or emergency registration fee when I register to take the test again on that next test date?
Answer See the "Testing on Consecutive Test Dates" section in "Test Fees and Payment Policies" for details about conditions under which you may not be required to pay the late registration fee when registering to test on consecutive test dates.
 

After Registering to Test
Question What should I do if I forget my account username or password?
Answer On the My Account log-in page, there is help available to candidates who have forgotten their username or password. Select the appropriate link and follow the instructions provided.
Question How do I confirm my registration?
Answer The way in which your registration is confirmed depends on the method that you used to register to test.
  • If you registered on the Internet, you will receive your admission ticket by e-mail after your registration has been processed and you have been assigned to a specific test site.


  • If you registered by U.S. mail or by telephone, you will receive your admission ticket by U.S. mail after your registration has been processed and you have been assigned to a specific test site.

  • If you requested alternative testing arrangements, you will receive your admission ticket by U.S. mail, regardless of your registration method.
To confirm your registration status, select "Confirm or Modify Registration" at the top of this Web page and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.
Question How do I change my registration?
Answer See "Changing Your Registration" for details about how and when you may change your registration (e.g., your test date, your test area) or withdraw your registration and how to correct or update personal information that appears on your admission ticket (e.g., your mailing address).
Question I did not receive an admission ticket. What should I do?
Answer Select "My Admission Ticket" to confirm your registration status and request another copy of your admission ticket. If you are unable to receive a copy of your admission ticket before your test date, you may use this service to print the admission information you need to bring to the test site to be admitted to the test administration.
Question I lost my admission ticket. May I still be admitted to the test site without it?
Answer Yes, you may still be admitted to the test site and permitted to test. However, you may first be required to complete additional paperwork, which could reduce your available testing time. See "What to Bring to the Test Site" for details about what you may be required to do or provide at the test site if you do not have your admission ticket.

You may request another copy of your admission ticket online by selecting "My Admission Ticket." If you are unable to receive a copy of your admission ticket before your test date, you may use this service to print the admission information you need to bring to the test site to be admitted to the test administration.
Question How do I update my personal or contact information?
Answer You may update your personal or contact information yourself by logging in to your account and following the instructions provided.
Question My name has recently changed and now does not match the name that appears on my identification. What should I do?
Answer See the identification policy in "What to Bring to the Test Site" for details about what you may be required to do or provide at the test site if the name on your identification differs from the name in which you registered.
Question Will I be permitted to use a calculator on the test for which I have registered?
Answer Depending on the test, you may or may not be permitted to use a calculator. See "Test Selection" for information about whether calculator use is permitted for the test for which you have registered.

"Test Selection" also contains information about the types and models of calculators approved for use on tests.
 

The Day of the Test
Question I was absent from the test administration. Will I receive a refund?
Answer If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration.

See the absentee policy in "Reporting to the Test Site" for additional information about absence due to emergency circumstances.
Question If, after testing, I would like to submit a comment about my testing experience, how should I do that?
Answer If you have comments about the test site or the conditions under which you took a test, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven days after your test date.
 

Scores and Score Reporting
Question When will my scores be available?
Answer See "Test Dates" for an overview of test dates and their corresponding score report dates. See "Release of Your Test Scores" for details about different ways in which your scores are made available to you.
Question How will I receive my scores? Can I access my scores online?
Answer See "Release of Your Test Scores" for details about different ways in which your scores are made available to you. For instance, if you register online you can sign up to receive your scores by e-mail.
Question How are tests scored, and how do I read my score report?
Answer You will receive with your score report an explanation of how to read and interpret your scores. Also, you may access details about how to read and interpret your scores by selecting "Score Reporting" at the top of this Web page. In addition, see "CEOE Passing Requirements" for information about test design and how passing scores or standards for the test are established.
Question May I request that my test be rescored?
Answer Yes. See "Requesting a Rescore" for complete information about available rescoring services.
Question May I request additional copies of my scores?
Answer Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your scores.
 

Alternative Testing Arrangements
Question How do I request alternative testing arrangements for a disability?
Answer See "Registering for Alternative Testing Arrangements" for complete information about how to submit a request for alternative testing arrangements for a disability (physical or other than physical).
Question May I submit my request for alternative testing arrangements on the Internet?
Answer No. If you register on the Internet, you will need to submit by fax or U.S. mail, after completing your registration on the Internet, your Alternative Testing Arrangements Request Form and any required documentation. If you register by U.S. mail, your Alternative Testing Arrangements Request Form and any required documentation should be submitted with your registration materials. See "Registering for Alternative Testing Arrangements" for additional important information about how to request alternative testing arrangements.
Question May I still request alternative testing arrangements after the regular registration deadline?
Answer Yes. However, because of the time that it takes to review requests adequately, and because of test-site and staffing constraints, there is no assurance that requests received after the regular registration deadline can be accommodated.
Question The last time that I tested, my request for alternative testing arrangements was granted. Do I need to submit the paperwork again each time I register?
Answer The Alternative Testing Arrangements Request Form must be submitted each time you register. The first time that you request alternative testing arrangements, you will need to submit all of the required documentation to support your request for accommodations. Evaluation Systems will keep your documentation on file for one year. If you register for subsequent test dates within that year, you only need to submit your completed registration, correct payment, and a completed Alternative Testing Arrangements Request Form, as long as your condition and the requested accommodations have not changed.
Question May I submit a request to test on an alternative test date for religious reasons?
Answer See the "Registering for an Alternative Test Date for Religious Reasons" section in "Registering for Alternative Testing Arrangements" for complete information about how to register for an alternative test date for religious reasons.